Refund Policy

This Refund Policy outlines the terms and conditions under which EdgeProp may issue refunds for Evaluation Accounts, subscription renewals, market data purchases, and activation fees. All traders are expected to read and understand this policy prior to purchase.

General Overview

EdgeProp operates on a subscription-based model and provides immediate access to trading services upon payment. Because of this, not all purchases are eligible for refund. Please review the criteria below to determine if your case qualifies.

Eligible for Refund

A trader may request a full refund for the subscription fee only if the following conditions are met:

• The Evaluation Account has not been connected to any trading platform
• No trades have been placed on the account
• The refund request is submitted within 7 calendar days from the date of purchase

Refunds that meet these criteria will be processed within 5 business days after approval.

Not Eligible for Refund

EdgeProp does not offer refunds under the following circumstances:

• The Evaluation Account was connected to a trading platform (e.g., Rithmic)
• Any trading activity has taken place, even one executed order
• The account has been reset after a rule violation
• Subscription renewal was already processed
• Purchase includes any Market Data subscriptions (Level 1 or Level 2)
• The $110 Activation Fee for funded accounts
• Addons, including Depth of Market (Level 2) packages

These policies are strictly enforced to maintain system integrity and fairness across the trading environment.

Subscription Cancellation vs Refund

Canceling your subscription will stop future charges, but does not qualify you for a refund for the current billing cycle once it has started.

You can cancel your subscription anytime from:

• Dashboard → Account Management
• Invoices Section

Market Data & Addons

All Market Data purchases (including Level 2 Depth of Market) are considered final once activated. These services are billed at the end of the month, based on actual usage, and cannot be reversed after activation.

Funded Account Activation Fees

The one-time Activation Fee of $110 is non-refundable, even if the trader chooses not to trade the funded account after activation.

Chargeback & Dispute Notice

Initiating a chargeback with your payment provider without first contacting EdgeProp will result in immediate and permanent suspension of all accounts, including loss of any eligibility for future funding.

Contact & Support

For any billing or refund-related issues, please contact:

EdgeProp Support
📧 [email protected]